A: Yes, all guests must sign a waiver and release form.

A: All of PortCity Bike Tours bikes are top of the line, well maintained, expertly fitted, and safe. We provide each rider with a helmet as well. Moreover, PortCity Bike Tours is a fully insured company. Your safety and comfort are of the utmost importance to us. Be sure to arrive 30 minutes prior to departure time in order to have your bike and helmet fitted by one of our experienced tour guides. All bikes and helmets are fully outfitted with reflectors and reflective strips. Lights are available for those who will be riding at night in the Fall. ​

A: All of our tours will start at our location at a convenient spot in town. You will be notified by text or email once booked. You'll meet at our PortCity BIke Tour location at 43 Middle Street where you will check-in, meet your tour guide, and get fitted with a bicycle and helmet. We will go over the rules of the road, bike safety, and how to operate and shift the bicycle. You will have a chance to test ride your bike to ensure a proper fit and then we’ll get you on your way exploring Portsmouth! Sights and stops vary depending on which tour you have selected, but most tours stop about every mile or so en route to our historical sites or cultural landmarks, where the guide will tell you about the stop and give you some time to take photos. ​

A: Absolutely! For children, we offer tag-a-long bikes and toddler seats that easily attach to the parent/guardian’s bicycle. If renting a tag-a-long or child seat, they must be able to safely ride while you, navigate streets, and traffic and ride for 2 hours. Check out our stock here to learn more. Due to limited children's equipment, we suggest you call us to reserve it in advance. Toddlers must be 2 years and older and up to 40 pounds. We request that if this is a public tour, the child and parent have had experience riding. A frame-mounted rear bike seat will be securely and safely attached to the adult bicycle when you arrive. If you are unsure about being able to ride for 15-20 minutes at a time, please select our private bike tour that has a go-with-the-flow. The Bicycle Helmet Safety Institute urges parents to take care when dismounting the adult bicycle. ​

Yes, tipping your tour guide is customary and a thoughtful way to show your gratitude for a great service. This gratuity goes directly to your tour guide as a recognition of their hard work and dedication to ensuring you have an enjoyable and memorable experience. If you feel that your guide went above and beyond or provided exceptional service, additional tipping is always appreciated. It's a great way to express your appreciation for their efforts and dedication to making your tour a fantastic experience. ​ ​ ​

A. We are located at the Historic John Paul Jones House, 43 Middle Street, Portsmouth, NH. 603-969-1866

Tour and Rental Cancellation and Rescheduling Policy Refund & Rescheduling ​Cancellation of the tour (by our guests) — Please call for cancellations. We do not accept emails or text cancels. If a guests need to cancel a booked tour, we will follow these guidelines: Cancellations received up to 72 hours before the booked tour date/time ————— refund. (less the credit card processing fee and a $10 per ticket administration fee) Our guests who cancel a tour within 72 hours of the tour date/time --------- will not receive a refund. You can convert your tour ticket price to a gift card, or you may reschedule the tour (subject to availability) with a change fee of $25 per ticket. Our tours are small, and the likelihood of another booking coming in is extremely minimal. We now offer trip bike tour protection for $7.99 per guest. Purchasing trip protection allows you to cancel or reschedule your public bike tour at any time for any reason up to 48 hours prior to before trip departure. You will be reimbursed the full amount of each ticket, less the credit card fee and the cost of trip protection. Reservations can only be rescheduled once.  Rescheduling requests are processed at the sole discretion of the employee making the transaction. Failure to arrive 30 minutes before your tour departure time may result in your space on the tour being given away. You will not receive a refund or credit for your tour. Late arrivals will not be able to catch up to the tour. Our seats are limited for a one-on-one experience. Please understand that our tour groups are very small, and if we receive a cancellation very close to the actual tour date, ( less than 3 days ) it will be difficult to book that canceled space for another guest. 

At PortCity Bike Tours, we understand the needs of families with children. Our private tour is the best option for families looking to go with the flow and have a flexible experience. During our private tours, our experienced guides can tailor the tour to accommodate your family's preferences, including stops for ice cream, skipping rocks in the river, or visiting the around-the-world museum. This ensures that your children have a fun and interactive experience while exploring the city on bikes. Our private tour allows for a more relaxed pace and personalized experience, making it the ideal choice for families with children who can ride on their own. Our options are 20 and 24-inch bicycles, tag-a-long, and a child seat. For families with kids that cycle, we recommend the Nature Adventure Gravel Bike Tour (7+ miles) or the Historic Neighborhoods Bike Tour (6-8 miles), both tours are ideal for children over 8 years old and provide a safe and enjoyable experience for families to explore the natural beauty or the neighborhoods in the area. Children who can fit on a 20 and 24-inch bicycle must know how to ride and take orders from a guide.

Tour & Rental Rescheduling Policy Private and Group Tours  Payments are fully refundable if canceled more than 14 days in advance. After this, you will only receive a 50% refund if you cancel. Cancellations within 7 days of the tour, for example, 10 a.m. on Monday, is the deadline for a tour that runs on Sunday at 10 a.m.) are non-refundable.   Amendments to group number can be made at any point up to 72 hours before the tour, there will be no refund for a reduction in the number of guests. We plan on a guide, blocking off the tour availability, and have an 8:1 tour guide ratio. In some circumstances, tours may be canceled up to an hour before the event's start time. The decision to cancel the tour is up to the sole discretion of PortCity Bike Tours. If we do cancel the tour or event, ticket-holders will be allowed to reschedule tickets (subject to availability) or we'll refund the ticket. Rescheduling requests are subject to availability and are processed at the sole discretion of the employee making the transaction. Rescheduling requests within 48 hours of the scheduled tour date will be subject to a fee of $20 per ticket to reschedule. Reservations may be rescheduled only once, subject to the discretion of the PCBT employee processing the transaction. Reservations made within 48 hours of a scheduled event are final and cannot be changed. Failure to arrive 30 minutes before your tour’s departure time may result in your space on the Boston tour being given away. You will not receive a refund or credit for your tour. Late arrivals will not be caught up to the tour. Inclement Weather Policy Inclement Weather Policy Our tours run rain or shine, except in the case of extreme weather conditions such as lightning, hail, torrential rain, etc. We will have rain ponchos just in case. If inclement weather is forecasted for the day of the ride (inclement weather is defined as the forecasted certainty of sustained, soaking rain and/or high-speed winds…NOT scattered, passing, or intermittent showers) you will be given the option of rescheduling or moving the tour to a later time or the opportunity to ride on another available date. If we cancel the tour, you will receive a full refund.

A. We are at the beautiful John Paul Jones Historic House Museum, 43 Middle Street, Portsmouth, New Hampshire. Our PortCity BIke Tour shop is located in the carriage house on the same. We do not have a storefront to walk into, although we have this shop in this incredible garden instead :) Please type in John Paul Jones House when searching in google.

A. We now offer trip bike tour protection for our guests. Purchasing trip protection allows you to cancel or reschedule your public bike tour at any time for any reason up to 48 hours prior to before trip departure. You will be reimbursed the full amount of each ticket, less the credit card fee and the cost of trip protection.

Our rental is a city/hybrid bike, perfect for exploring the city streets and nearby trails. In addition to adult bikes, we also offer ebikes (limited supply), kid’s rental bikes and various attachments such as child seats and trailers. Whether you're looking for an enjoyable family ride or a solo adventure, our rental page has all the options to suit your needs. With PortCity Bike Tours, you can count on finding the perfect bike for your exploration of the city.

All of our rental bikes come with helmets, locks, lights, and flat tire repair kits at no additional charge. Just ask! We want you to have a safe and enjoyable ride, so we provide everything you need to make your biking experience hassle-free. From protecting your head with a helmet to ensuring your bike is secure with a lock, we've got you covered. The flat tire repair kits offer peace of mind in case of unexpected punctures. Our goal is to provide a complete bike rental experience, so you can focus on exploring the city without any worries.

If you have reserved your rental for the 9 am or 1 pm slot and you realize that you will arrive late, please call us as soon as possible. We understand that unexpected delays can happen, and we will do our best to accommodate your new arrival time. However, please note that if you do not arrive within 15 minutes of your scheduled rental time without notifying us, we may have to release the bike to other customers. Our goal is to provide you with the best experience possible, so please reach out to us so we can make the necessary arrangements for your late arrival. Thank you for your understanding and cooperation.

It's important to take precautions to ensure the safety of your rented bike. First, make sure to lock your bike properly when not in use, using the lock provided by PortCity Bike Tours. This will help prevent theft and unauthorized use of the bike. Additionally, it's recommended to store the bike inside overnight to minimize the risk of damage or theft. While PortCity Bike Tours takes measures to maintain the bikes, you are responsible for the rental equipment once it leaves the shop. By following these guidelines, you can enjoy a worry-free biking experience while exploring the city.

Flats Happen! Avoid potholes. BUT, if you get a flat tire (or other mechanical issue) on one of our rental bikes, you have a few options for getting back on the road or where you need to go: Fix the Flat. We offer flat kits with all of our rentals, included in the seat pack of our e-bike and bike rentals. Need some help? Find the Nearest Bike Shop. There are shops dotted all around the greater Portsmouth area, and any one of them will be able to fix the flat for small parts and labor fees. Get the Bike Back to PortCity Bike Tours If you’re close enough to walk, great! Last Resort: Lock Your Bike and Call for Pickup. Call us at 603-969-1866 and we will talk you through locking the bike up properly and get the details of where you’re locking up the bike so we can pick it up later. Please understand that you will be charged a pickup fee of $50 for retrieving the bike(s).